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Login Problems

  1. You need cookies; pop-up windows; JavaScript and Frames enabled to access this site, this is to allow members to communicate with each other and ensure the site functions correctly.

    Users of Norton Internet Security will find that it loads a new program bar into your Web Browser. Once you have the BNSkin.com login page loaded, click the Norton Internet Security button in your Web Browser and ensure there is no tick next to 'Block popups on this site' or 'Block cookies on this site'. If there is, simply click it to remove it and you should be able to log in OK to the site.

    The following will help check you are set correctly Internet Explorer - Netscape - Other Browsers - Firewall's and Internet Security. If you are still having difficulty after checking your web browser and firewall settings, please contact us stating what error message or problems you are having.
  2. If you have not received your password within ten minutes of registering please click here.
  3. If you have forgotten your password you can get a new one by entering your membername into the form.
  4. If you get a message saying something like 'Unable to connect to the database, please try later' it means just that! i.e. the server database is down and you cannot log on to the site. These problems are seldom but do happen so please retry in an hour or two to get back in as the database should then be back up :-)

Internet Explorer

  1. Click 'Tools' then 'Internet Options'
  2. Select the 'Security' tab
  3. Set this to 'Medium'
  4. Select the 'Privacy' tab
  5. Set this to 'Medium High'
  6. Click 'Apply' to save your settings.

If you have XP with Service Pack 2 you will also need to allow pop-up window for BNSkin.com so that other members may message you and enable you to enter the site successfully. Please do the following to allow pop-ups:

  1. Click 'Tools' then 'Pop-up Blocker' then 'Pop-up Blocker Settings...'
  2. Enter '*.bnskin.com' into the 'Address of Web site to allow:' box
  3. Click 'Add'
  4. Click 'Close' to save your settings

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Netscape

Security

  1. Click 'Edit' then 'Preferences', this will bring up the Preferences window.
  2. Select 'Privacy & Security' and click on 'Cookies'
  3. Select 'Enable cookies based on privacy settings'
  4. Click the 'View' button and ensure the level of privacy is set to 'medium', if not simply select this and close the window by clicking on 'OK'
  5. In the preferences window, click 'OK' to save the settings.

Pop-ups

  1. Click 'Edit' then 'Preferences', this will bring up the Preferences window.
  2. Select 'Privacy & Security' and click on 'Popup Windows'

If the 'Block unrequested popup windows' box is unchecked you need do nothing, otherwise carry out the following.

  1. Click 'Allow Sites...' button
  2. Add 'BNSkin.com' to the given list
  3. In the preferences window, click 'OK' to save the settings.

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Other Browsers

For other browsers, you will need to set it up to accept cookies and pop-ups for the reasons given above.

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Firewall's and Internet Security

If you use ZoneAlarm, please go into its Privacy settings and tick Private Header green to allow the site's security features.

Users of Norton Internet Security will find that it loads a new program bar into your Web Browser. Once you have the BNSkin.com login page loaded, click the Norton Internet Security button in your Web Browser and ensure there is no tick next to 'Block popups on this site'. If there is, simply click it to remove it and you should be able to log in OK to the site.

BNSkin.com uses security features for membership access and to ensure that other sites do not link directly to our album pages thus ripping us all off. Some firewall software will prevent you from seeing BNSkin.com content if not set up correctly. The firewall documentation or help pages should assist you in configuring your firewall. Making bnskin.com a trusted site usually works but ensure that there is no www. before bnskin.com as this will not work!

If you have Norton Internet Security 2003 and have installed it as a package the problem can be resolved by going in to the Privacy Control settings in the application. This problem doesn't arise if you install the Firewall and Antivirus separately. More information on how to set this up correctly is given below.

You can test if this is a problem by turning off your firewall and quickly testing if this helps. Don't forget to turn your firewall back on straight afterwards!

 

  1. From the Norton Internet Security main menu, select the privacy control option.

  1. Ensure the checkbox for “Turn on Privacy Control” is ticked and select the custom level option.

  1. Set the drop down menu for “Private Information” to “Medium: Prompt me each time.
  2. Set the drop down menu for “Cookie Blocking” to “None: Allow Cookies”
  3. Uncheck the “Enable Browser Privacy” Checkbox
  4. Tick the “Enable Secure Connections (HTTPS)” Check box.


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